Frequently Asked Questions

ORDERS & RETURNS

How Do I Place An Order On Nocnocng

Find product of choice using the search field or by navigating through the menu Filter product Catalogue to narrow down your options Select add to cart to put selected product inside your shopping cart Login or Input personal details like name address payment method to Check out Select either by card, POD in cash or Point of sale Terminal

How to cancel your order

You can cancel your order if it is in waiting to be shipped status. Please note that orders in shipped status cannot be canceled. Kindly reject delivery once you are contacted by our delivery agent. For orders on the delivered status, you can create a return request from your account

My order was prepaid, how will I get a refund?

If you cancel your order online, you will receive a refund in your NocNoc wallet within 24hours. If you reject the delivery of the order, your refund will be processed as soon as the order is updated to the delivery failed within 48 hours

My order has been shipped but I still want to cancel it.

If your order has been shipped, not to worry, once you are contacted by our delivery agent, kindly reject the delivery of the shipped order. Simple Steps to Cancel your Order From the list of Orders in your NocNoc Account, Click See Details in front of the order you wish to cancel. Click the Cancel Item button Select the right quantity and cancellation reason from the drop-down list, and submit. Returns You can initiate a return within 7 days for NocNoc items eligible for returns if you receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Get your refund within 24 hours when you drop off item at the nearest NocNoc station.

PAYMENT

What Payment Methods Are Accepted?

There are two major ways of making payment on check-out on nocnocng. You can pay cash on delivery of pay with your Debit/Credit card. You also can pay via direct bank transfer, USSD code or direct cash credit with reference code through paystack portal ( please note this methods of payment are secondary options)

Is Buying On-Line Safe?

Shopping on nocnocng is very safe. We sell good quality items from verified product. Our payment gateway is 100% secure
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